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FAQ's

Common requests, what if's and how do I's...

Your most common questions

Unfortunately we only ship in the Continental US & Canada. However, email us at cs@yogibo.com and we can work with you to figure out a solution. We do it all the time. 

It depends on where you are. We usually say about 5-10 business days to arrive. 

We utilize FedEx for both Continental US & Canada as well as USPS for small packages. 

All returns should be made within 14 days from the day of delivery. There will be no returns after 14 days from the day of delivery. You must obtain an RMA number in order for us to credit your account. ALL RETURNS MUST BE PROPERLY AND SAFELY PACKED TO ENSURE PRODUCTS WILL ARRIVE INTACT. IMPROPERLY PACKAGED RETURNS MAY CAUSE DAMAGE TO THE PRODUCTS AND WE MAY NOT BE ABLE TO FULLY CREDIT YOU IN THOSE CASES. ITEM MUST BE IN LIKE NEW CONDITION. You will be responsible for the return shipping costs when shipped and will not be refunded the original shipping charge to deliver the item to you. Refund amount will be the original product cost less a 25% re-stocking fee. In some cases the Shipping Charges are not published in the website as they are included in the price.
For RMA and return shipping address please e-mail cs@yogibo.com. Please repackage the products securely in original boxes with all manuals and accessories. Be sure to include inside the package a copy of your sales record and a note describing the problem with the item and the RMA number. RMA should be visible on the outside of the returned package. Failure to return with RMA number and sales record may result in no or a delayed refund. We reserve the right to not accept any returns without authorization, and package will be refused, and you will incur charges by the carrier for the freight in both directions. If delivered by Yogibo trucks, the customer is responsible for return shipping.

There is a (1) one-year warranty on the seams and zippers of each Yogibo cover. With normal use and care your Yogibo should last for years. Should you need replacement beads, they are availabe in each store and online at our website. If you feel you have a warranty claim, please contact our Customer Service Department either through live chat, emailing cs@yogibo.com, or calling us at 877-964-4266 M-F 9am-5pm EST.

Sure! Just scroll to the bottom here and enter your email address in the footer. Welcome to the club.

Please contact our Customer Service Department either through live chat, emailing cs@yogibo.com, or calling us at 877-964-4266 M-F 9am-5pm EST.

If you live chat us after hours, it will automatically generate a ticket if you leave your email and we will respond the next day. 

Yes! On all of our furniture and some of our accessories, you have the option to add a protection plan to your product. This provides you with complete coverage for 2 years including rips, tears, and even spills!

Please note only QTY 1 Protection Plan applies per piece of furniture and not your entire order*

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